Frequently asked
questions.

Order handling takes 1–2 business days and transit takes an estimated 7–12 business days, giving a total estimated delivery time of 8–14 business days from placing your order. Business days are Monday to Friday, excluding UK public holidays. Orders placed after 5:00 PM UK time begin processing on the next business day.

Yes. We offer free tracked shipping on every order delivered within the United Kingdom, with no minimum spend.

We currently deliver to the United Kingdom only.

When your order is dispatched, we send a confirmation email with the available tracking information. Tracking may take a short time to update after the carrier receives your parcel.

We are a UK-based online jewellery retailer. Some orders are dispatched directly by our fulfilment partners and may originate outside the United Kingdom. The carrier and tracking details are provided in your dispatch email. Our registered office is not a warehouse or collection point.

Email inbox@dayanddear.co.uk with your order number. We will investigate with the fulfilment partner or carrier and arrange an appropriate solution. Delivery estimates can be affected by busy periods, customs processing, weather or carrier disruption.

Email inbox@dayanddear.co.uk as soon as possible with your order number and the change you need. We will check whether the order can be stopped or amended before dispatch. Changes cannot be guaranteed once fulfilment has begun. This does not reduce your statutory cancellation rights.

Contact inbox@dayanddear.co.uk as soon as you notice an error. We will check whether the address can still be updated before dispatch. If your order is already on its way, we will help you understand the available options.

Day & Dear is an online jewellery retailer. Our registered office is not a visiting, collection or returns address. Please contact our customer-care team if you need help with an order.

The payment methods available for your order are shown at checkout. Availability can depend on your device, location and provider eligibility. Read our Payment Policy for more information.

Check the Materials & dimensions section and available size options on the product page. For rings, use the sizing system shown for that particular piece. For necklaces and bracelets, check the stated length before ordering. If you would like help, send us the product name and your question before you order.

Materials and finishes vary between pieces. Check Materials & dimensions on each product page for the listed base metal, finish and measurements. If a detail you need is missing, contact us before ordering.

Follow the care guidance for your specific piece. Store jewellery separately in a dry place, wipe it gently with a soft cloth and avoid abrasive cleaning products. Check the product’s water-use guidance before wearing it in the shower, pool or sea.

You may request a return within 30 days of delivery, subject to the exceptions in our Refund & Return Policy. Under our voluntary policy, jewellery must be unused and unworn, with its original tags, accessories and packaging. There are no restocking fees. These conditions do not restrict your statutory rights.

Email inbox@dayanddear.co.uk with your order number. If there is a problem with the item, please describe it so we can help. Contact us for the correct return instructions before sending anything back. This process does not remove or delay your statutory cancellation rights.

Where jewellery is supplied with a hygiene seal and is unsuitable for return once unsealed, change-of-mind returns cannot be accepted after that seal is broken. Any applicable restriction will be shown on the product page before purchase; this is not a blanket exclusion of all earrings. Clearly personalised items are also excluded from change-of-mind returns. Your rights for faulty, damaged, misdescribed or incorrect items are unaffected.

For change-of-mind or sizing returns, the customer pays the return shipping cost. If an item arrives damaged, defective or is not what you ordered, Day & Dear pays reasonable return shipping costs and arranges an appropriate remedy. There are no restocking fees.

Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. For statutory cancellations where we have not offered to collect the goods, we refund no later than 14 calendar days after receiving the goods back or evidence that you sent them back, whichever is earlier. Your bank or payment provider may need additional time to display the funds.

Use the address provided in our return instructions. Depending on the item, the return address may be outside the United Kingdom. Do not send returns to our registered office, as it is not a returns address. We recommend tracked postage and keeping proof of posting.

Email inbox@dayanddear.co.uk or call +44 7446 262841. Our customer-service hours are Monday–Friday, 9:00 AM–5:00 PM UK time. We aim to reply within 1–2 business days.