Refund policy
Last updated: 18 October 2026
We want you to feel confident about every Day & Dear purchase. This policy explains how returns, refunds and order problems are handled.
30-day returns
You may request a return within 30 days of delivery, subject to the exceptions below. Under our voluntary 30-day policy, jewellery must be unused and unworn, with its original tags, accessories and packaging.
These conditions do not restrict your statutory rights. For most online purchases, you have 14 days after delivery to notify us that you wish to cancel, followed by another 14 days to return the goods. You do not need to give a reason. You may inspect eligible jewellery as you would in a shop; we may deduct for a reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
How to start a return
- Email inbox@dayanddear.co.uk with your order number. If something is wrong with the item, please describe the problem.
- Alternatively, call +44 7446 262841 or use our Contact page.
Please contact us for return instructions before sending anything back so we can direct your parcel to the correct address. Our authorisation process does not remove or delay your statutory cancellation rights.
Return address
Send your return to the address supplied in our return instructions. Depending on the item, this address may be outside the United Kingdom. Do not send returns to the registered office; it is not a returns address.
We recommend using a tracked postal service and keeping proof of postage until your return is completed.
Return shipping costs
- If an item arrives damaged or defective, or is not what you ordered, Day & Dear pays the reasonable return shipping cost and will arrange an appropriate remedy.
- If an order does not arrive, contact us so we can investigate and provide an appropriate replacement or refund.
- For change-of-mind or sizing returns, the customer pays the return shipping cost.
There are no restocking fees.
Refunds
We inspect returned items after they arrive. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law.
For statutory cancellations where we have not offered to collect the goods, we refund without undue delay and no later than 14 calendar days after receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. Any standard delivery charge payable for the cancelled order is also refunded where required by law.
Your bank or payment provider may require additional time to display the funds.
Exchanges
To request another ring size, necklace or bracelet length, or jewellery finish, contact us using one of the methods above. Availability is not guaranteed. The quickest option may be to return the original item and place a new order.
Return exceptions
Pierced earrings and hygiene-sensitive jewellery: where an item is supplied sealed for health protection or hygiene reasons and is not suitable for return once unsealed, change-of-mind returns cannot be accepted after that seal has been broken. Any applicable restriction will be shown on the product page before purchase. This is not a blanket exclusion of all earrings.
Personalised jewellery: items made to your specifications or clearly personalised, such as jewellery engraved with your chosen wording, are excluded from change-of-mind returns. Selecting a standard size or finish alone does not make an item personalised.
These exceptions do not affect your statutory rights if an item is faulty, damaged, misdescribed or incorrect.
Contact information
Trading name: Day & Dear
Legal business name: DECORE DELIGHT LTD
Company number: 15903117
Registered office: Yahya Accountancy, 164 West Hendon Broadway, London, NW9 7AA
Registered office only — not a visiting or returns address.
Email: inbox@dayanddear.co.uk
Phone: +44 7446 262841
Hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Response time: 1–2 business days