Gold-colour jewellery and a silver-colour band beside blank ivory stationery on a charcoal surface

DAY & DEAR CUSTOMER CARE

Let’s
talk.

A question about your jewellery, an order or a little detail?
We’re here to help.

OUR RESPONSE TIME

Within 1–2 business days

CUSTOMER-CARE HOURS

Monday–Friday · 9:00 AM–5:00 PM UK time

START WITH A TOPIC

What can we
help with?

Choose a topic and we’ll take you straight to the right place in the form.

SEND A MESSAGE

How can
we help?

Tell us a little more below. If you’re getting in touch about an order, include the order number so we can help you more easily.

Helpful for order, delivery and return enquiries.

We use your details to respond to your enquiry. Read our Privacy Policy.

We aim to reply within
1–2 business days.

USEFUL INFORMATION

A little guidance,
whenever you need it.

You may find your answer in our FAQs or delivery and returns information.

CUSTOMER CARE

Frequently asked questions

Answers about your jewellery, orders, delivery and returns.

VIEW FAQS

DELIVERY

Shipping information

UK delivery, processing times, transit estimates and tracking.

VIEW SHIPPING POLICY

RETURNS

Returns & refunds

The return window, item conditions and what happens next.

VIEW REFUND POLICY

Clear about
who you’re contacting.

Day & Dear is a trading name of DECORE DELIGHT LTD (company no. 15903117).

Registered office: Yahya Accountancy, 164 West Hendon Broadway, London, NW9 7AA. This is an administrative address, not a visiting, collection or returns address.

VIEW LEGAL NOTICE